What Happens If Rental Equipment Is Damaged?

Stop using equipment if continuing could make the damage worse

If a camera, light, battery, cable, stand or accessory has been dropped, exposed to liquid, overheated or developed an electrical fault, do not keep forcing it to work. Isolate it safely and contact the rental provider.

Document what happened

• ✓ Take clear photos of the equipment and surrounding damage
• ✓ Write down when and where the incident occurred
• ✓ Record whether the equipment still powers on
• ✓ Keep broken parts, caps, screws or accessories together
• ✓ If theft is involved, follow the insurer and police reporting requirements

Contact the rental provider promptly

Do not wait until the return handover if the problem could affect the shoot, safety or insurance. The provider may be able to advise on replacement equipment, safe shutdown or next steps.

Insurance and repair assessment

The rental provider will normally inspect the equipment and determine whether cleaning, maintenance, repair or replacement is required. Insurance may be involved depending on the booking and the circumstances.

The exact financial responsibility is governed by the rental agreement, insurance cover and the facts of the incident. This guide is general information rather than a replacement for the booking terms.

Why honest reporting matters

Production equipment often contains hidden damage that is not obvious from the outside. Accurate reporting helps prevent damaged equipment being released to the next production and creates a clearer record for both renter and rental provider.